Work with us - Intelligent Ultrasound

Work with us

Want to make a difference?

At Intelligent Ultrasound (IU), we’re always looking for people who want to make a difference. Yes, we need certain skills, but we are not restricted by this and enjoy meeting bright minds who can challenge our status quo.

We aim to attract, recruit and retain staff from the widest possible talent pool. We believe we are changing the potential of ultrasound around the world. If you think you can help us reach that goal, read on …

Why work for Intelligent Ultrasound?

At IU we develop and deliver cutting edge technology which is unlocking ultrasound for everyone. Our vision is to make ultrasound easier to learn and simpler to teach. The end result – earlier diagnosis, leading to better patient outcomes.

We pride ourselves on being at the forefront of technological development in the field of ultrasound imaging, today we have more than 1,700 systems installed in over 800 medical institutions around the world.

To deliver this, our team has a wide range of skills, from developers and graphic designers to project and customer managers.

“At Intelligent Ultrasound there is a company culture of approachability and respect. I have always been given the space and opportunity to express my ideas and opinions, safe in the knowledge that everyone on the team respects each other!  This has been invaluable in nurturing my confidence within my role and feeling like I make an impact on areas that matter to me.”

Megan Morecroft, Medical Writer / Project Support Officer

What you’ll get in return

At IU, our success depends on our people, so we look after them. When joining our team, you will benefit from:

Flexible Working: While its great to see everyone onsite regularly, we understand that the talent we’re looking for may not be located on our doorstep(s) and may need to work outside of the standard 9am – 5pm. At IU we offer hybrid working (a mix of home and office) and are happy to discuss working hours which suit our employees, while allowing us to meet our objectives.

State of the art offices: When you are in the office, you’ll be based at either Hodge House in Cardiff city centre, Deerfield Parkway in Alpharetta or our Caerphilly distribution centre. All our facilities are accessible and equipped with the latest technology to enable you to perform in your role and deliver.

An employer who cares: We understand that for our business to be successful we need to recognize, understand and manage the environmental, social and governance (ESG) issues that are important to both our stakeholders and our business. In 2021 we formalized our approach and set up an ESG working group, read our ESG strategy and report.

A diverse and equal environment: We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Ongoing development: We recognize the personal (and business) need for ongoing training and development. Where relevant, we are proud to support our team with further education.

An Endometriosis Friendly Employer: We understand the impact endometriosis can have on both personal well-being and professional performance. As an Endometriosis Friendly Employer, we are committed to creating a supportive and flexible work environment, ensuring our team members have the resources and understanding they need in their careers while managing their health.

Current Vacancies

Customer and Product Support Engineer– Two Roles Available’

Job Title: Customer and Product Support Engineer

Company: Intelligent Ultrasound Ltd

Location: Cardiff, Wales

Job Type: Permanent

Job Overview:

As a Customer and Product Support Engineer at Intelligent Ultrasound Ltd, you will play a crucial role in assisting internal users and external customers with resolving hardware and software issues related to our ultrasound simulators. You will be an integral part of our support team based in the Wales, working closely with customers and internal stakeholders to provide exceptional technical support and product expertise.

This role is new to the business where the growing team will be working towards operating in organised shift patterns providing coverage from early morning to late evening to ensure our global reach of Customers have access to support when it is needed. This role will require strong communication skills, both written and verbal, as well as good attention to detail and problem-solving capabilities. Working as part of a team, there will be a close collaboration between members to ensure seamless handover of tasks where shifts cross over, upkeep of records of customer interactions and resolutions.

Key Responsibilities:

  • Ticket Resolution: Diagnose and respond to support tickets submitted by internal users and external customers, assessing and addressing hardware and software issues promptly and effectively.
  • Product Knowledge: Develop an in-depth understanding of our Ultrasound Simulator products to provide accurate and comprehensive support.
  • Customer Communication: Maintain clear and professional communication with customers, ensuring they are informed about issue resolution progress and any necessary steps.
  • Documentation: Create and maintain detailed records of support tickets, technical issues, and solutions, contributing to the knowledge base for future reference.
  • Training and Assistance: Provide guidance and training to customers and internal users on how to use our Ultrasound Simulators effectively.
  • Collaboration: Collaborate with the product development team to convey customer feedback, report bugs, and suggest product enhancements.
  • Quality Assurance: Participate in quality assurance testing of new hardware and software builds to identify and rectify potential issues before and after release to Customers including the maintenance and operation of test systems.
  • Quality Control: Assist in performing quality checks on Customer Systems built prior to delivery and provide reports on findings for review.
  • On-Call Support: Occasionally, provide after-hours or weekend support during special events booked far in advance that can occur worldwide to be available for urgent internal needs.
  • Internal Support: As an extension of technical services, there will be in-office needs to resolve other related technical issues as an extension of the role.
  • Product Support: Outside of performing the main role priorities, there are Company focused tasks that the team may undertake to assist with other departments.

Qualifications & Experience:

  • Bachelor’s degree in a relevant field, such as engineering or computer science, or relevant experience to the role requirements.
  • Previous experience in technical support, customer service, or a similar role.
  • Strong technical problem-solving, troubleshooting and/or diagnostic skills.
  • Capability of working under pressure and to meet deadlines.
  • Knowledge of IT Systems is essential, i.e. Microsoft Products, Remote Assistance Tools, networking.
  • Proficient communication and interpersonal skills for internal and customer communications.
  • Detail-oriented with a strong commitment to customer satisfaction.
  • Ability to work independently and collaboratively within a team.

Contact us

Ready to make a difference? Send your CV to recruitment@intelligentultrasound.com